Brother Printer Queued but Not Printing – What to Do





    Dial 1-888-966-6097 Is your Brother printer showing documents in the print queue but not printing anything? This is a common issue faced by many users on both Windows and macOS systems. When a print job gets stuck in the queue, your printer appears ready but does not respond—even though the document status says “Printing” or “Queued.”

    In this guide, we’ll walk you through why your Brother printer is stuck in queue and how to fix it step-by-step, so you can get back to printing without frustration.

    ❗ Common Reasons Why Brother Printer Is Queued but Not Printing

    Before we jump to the solutions, let’s understand what might be causing this issue:

    • 🖨️ Printer is Offline or Not Set as Default

    • 📡 Communication error via USB or Wi-Fi

    • 🔄 Print spooler service is stuck

    • 🗂️ Corrupted or too many print jobs in queue

    • ⚠️ Outdated or missing printer drivers

    • 🔧 Wrong port or driver configuration

    ✅ Solutions to Fix Brother Printer Queued but Not Printing

    Here are proven methods to clear the queue and get your Brother printer printing again:

    🔹 1. Restart the Printer and Computer

    This is the simplest and most effective step.

    Steps:

    • Turn off your Brother printer.

    • Restart your computer.

    • Turn the printer back on after 30 seconds.

    • Try printing again.

    🔹 2. Cancel All Print Jobs and Clear the Queue

    Sometimes, a single corrupt document can block all others.

    On Windows:

    1. Go to Control Panel > Devices and Printers

    2. Right-click your Brother printer and select "See what's printing"

    3. Click Printer > Cancel All Documents

    4. Wait for the queue to clear and try printing again

    On macOS:

    1. Open System Preferences > Printers & Scanners

    2. Select your Brother printer and click "Open Print Queue"

    3. Cancel all jobs

    🔹 3. Restart the Print Spooler Service (Windows Only)

    The print spooler manages print jobs. If it’s stuck, documents won’t print.

    Steps:

    1. Press Win + R, type services.msc, and press Enter

    2. Find and right-click Print Spooler

    3. Click Stop, wait a few seconds, then click Start

    4. Try printing again

    🔹 4. Set Brother Printer as Default

    Windows might send print jobs to a different (non-working) printer.

    Steps:

    • Go to Control Panel > Devices and Printers

    • Right-click your Brother printer

    • Select “Set as default printer”

    A green check mark should appear.

    🔹 5. Check Printer Connection (USB or Network)

    Make sure the connection is stable:

    • If you're using USB, reconnect the cable to a different port

    • For Wi-Fi printers, confirm your printer and computer are on the same network

    • Try printing a test page from the printer control panel

    🔹 6. Reinstall or Update Brother Printer Drivers

    Corrupt or outdated drivers can block communication.

    Steps:

    1. Go to Brother Support Page

    2. Search for your printer model

    3. Download and install the latest drivers for your OS (Windows/macOS)

    4. Restart your PC and try printing again

    🔹 7. Use Brother’s iPrint&Scan Software

    If you’re still facing issues, use the Brother iPrint&Scan software for scanning and printing.

    • Download it from the Brother support site

    • Open the app and select your printer

    • Try printing a test page

    🔍 Advanced Fix (Optional): Remove and Reinstall Printer

    As a last resort, remove and reinstall your printer completely.

    Steps:

    • On Windows:

      • Go to Settings > Devices > Printers & Scanners

      • Remove the Brother printer

      • Re-add it by clicking "Add a printer or scanner"

    • On Mac:

      • Go to System Settings > Printers & Scanners

      • Click the minus (-) button to remove

      • Click plus (+) to re-add your Brother printer

    📌 Tips to Avoid Print Queue Issues in the Future

    • Always keep your printer driver updated

    • Regularly restart your printer and computer

    • Avoid sending large or complex files without checking printer memory

    • Clear old print jobs if they stay stuck

    • Use a stable USB or Wi-Fi connection

    ❓ Frequently Asked Questions (FAQs)

    Q1: Why is my Brother printer not printing even though it’s online?
    A: It could be due to a stuck print spooler, driver issue, or corrupted print job. Follow the steps above to reset and clear the queue.

    Q2: Can I clear the print queue without restarting my PC?
    A: Yes. You can cancel documents directly from the print queue window or restart the Print Spooler service.

    Q3: Does reinstalling the printer delete my settings?
    A: Yes, you may need to reconfigure preferences such as paper size, Wi-Fi settings, etc.

    Q4: Will this work for wireless and USB Brother printers?
    A: Yes, the fixes apply to both connection types.

    📝 Conclusion

    A Brother printer stuck in queue but not printing can be frustrating, but the issue is usually easy to fix with the right steps. Whether it’s clearing the queue, restarting services, or reinstalling drivers, this guide helps you get your printer back to normal. For ongoing issues, consider contacting Brother Support for advanced help.

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